RETURN POLICY

Last updated May 24, 2022

Customers can return their order within 10 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non-serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).

In the interest of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at support@crosscolor.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as a Coupon Code as per your convenience.

If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on support@crosscolor.com

Gift cards/vouchers are non-refundable.

To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, briefs, trunks and perfumes. Cross Color may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

In case I return the product, will the Shipping / COD charges be credited back?

No. These are charges applicable each time an order is placed and are non-refundable.

HOW TO RAISE A RETURN / EXCHANGE REQUEST?

Visit the returns section on the website after you are logged in. Submit the required details in the empty fields. Follow the instructions and select the items you would want to return. A confirmation email would be shared once the return request is approved

ARE THERE ANY CHARGES FOR RETURNS?

We shall charge you shipping fee of Rs.100 in case of reverse pick up the same shall be deducted from your refund.

EXCHANGE POLICY

The exchange option is not available for online purchases. Nevertheless, you can always return your order for free within the established return period and place another order.

REFUND AND RETURN POLICY

For returns, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund will be initiated within 72 hours. Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as coupon code. In case of a non-promotional purchase, the full amount will be credited to the bank account.

Additionally, note that shipping/cash on delivery charges are non-refundable.

REFUNDS FOR DISCOUNTED ITEMS

In case of orders placed with a discount is returned, a refund to the bank account will not be applicable. The amount will be refunded in the form of Coupon Code.

REFUNDS FOR FREE PRODUCT DEALS

Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns.

REFUNDS FOR CASH ON DELIVERY & PREPAID ORDERS

Once the product(s) reaches us and passes the QC, a link via our Payments Partner would be sent on your registered E-mail ID & SMS or WhatsApp to your registered number. You would be required to click on the link and fill in the required details for the refund to be initiated to your account,

Please note that Shipping / Cash on Delivery charges are non-refundable.

TERMS AND CONDITIONS

Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.

If you have received an SMS or EMAIL of order delivered status and if it's not received by you, please email or contact us within 48 hours.

email: support@crosscolor.com

phone no.:9019254514

The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.

In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail support@crosscolor.com with details of the product and its damage within 1 day of receiving the products; whereon, the customer will receive instructions from us.

Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days of the day, we confirmed to the customer via e-mail that they are entitled to a refund.

If any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as coupon code. In case of a non-promotional purchase, the full amount will be credited to the bank account.